Stefanie Heiter - Capability Summary                     Printable Version

With Leaders Working Across Multiple Locations and Cultures:

• Remain effective and strategic when everything is urgent and communication is largely electronic
• Motivate and coordinate people across multiple types of distance – physical, organizational, and interpersonal
• Identify root causes of misunderstandings and problems despite physical distance and email communications
• Read and navigate organizational politics across offices and cultures

With teams and Groups: productivity and relationships

• Combat information overload and get the right information to the right people at the right time
• Capitalize on the potential of multi-cultural teams
• Create agile teams that are capable of juggling competing priorities
  

Organizational culture and results

• Align communications technology to cultural preferences to maximize input from workers in all geographies
• Create resiliency and flexibility in the workforce
• Ensure that the electronic image being presented externally is what is desired
• Reduce information overload and organizational fatigue

Building Competencies for Dispersed Workforces

• Complete curriculum on creating competence in the virtual workplace
• Assessments for benchmarking dispersed teams for key best practices
• Development of individual, team, and leadership best practices
• Building on the advantages of a global workforce
• Alignment of virtual leadership styles for organizations, projects, and teams
• Creation of streamlined and explicit virtual communications